Frequently Asked Questions

General Questions

Why Achillea & Co.?

Achillea & Co. isn’t like any other health store you’re probably thinking of. We are constantly innovating and reinventing ways our community can achieve responsible, exceptional health.

Our commitment to offering professional grade, evidence-based natural health supplements that are hand-picked for effectiveness sets us apart.

Instead of putting just any bottle labeled “natural” on our shelves, we screen and research every single one of our products to ensure they meet the highest of standards, making the shopping process easier and you feeling better. We only carry products that are thoroughly researched and responsibly produced. We do not support products or brands that make claims without evidence or use ingredients and manufacturing processes that are unethical.

Bonus? Most of the products we offer are manufactured and supplied from Canada, and all of our products will always be 100% clean and natural. We care deeply about our planet, and make sure every sale gives back to it. After all, without it, our products wouldn’t exist!

In an industry full of hope, hype and confusion, we strive to maintain an ethical and responsible commitment to your wellbeing and the wellbeing of our local community.

Operated by a husband and wife team using our local community approach, we are cheerleaders for your health, and advocates for living your life joyously and exceptionally.

Can you recommend products that will treat my health condition?

No. We do not, and cannot, provide medical or professional advice. Our products and the information we communicate to you are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. We encourage everyone to always seek the advice of your qualified healthcare provider with any questions you may have regarding a medical condition or treatment, and prior to trying a new health care regimen.

What does it mean to be a “professional grade” supplement store?

“Professional” grade means supplements are research-based, guaranteed of their content, and contaminant-free. All of our supplements are professional grade and meet the regulations of Health Canada and the FDA. All of the formulations we carry are researched and designed by practitioners based on evidence based science.

Where do the ingredients in your supplements come from?

The ingredients in the products we carry are as clean, high quality and vetted as it gets. If we wouldn’t use it ourselves, then you won’t find it in any of the products we sell!

All of our suppliers validate every single raw material that enters their facilities prior to manufacturing, and all dietary ingredient raw materials, regardless of country origin, are quarantined and subject to rigorous third-party testing.

We make every effort to ensure our suppliers uphold the highest standards. All of our suppliers ensure organic herbs remain organic and that all the herbs in the products we carry remain free of insect contamination prior to processing. Herbs are handled and processed at every stage with the utmost care. 

We have a zero-tolerance policy for toxic solvents, pesticides, herbicides, and genetically-modified organisms in our selection’s certified organic herbs and extracts.

How do I know the supplements you offer contain accurate formulations and dosing?

The formulations that every single product we carry are researched and designed by practitioners based on evidence based science and approved by Health Canada. Products are developed using the highest grade possible raw materials with vegetable capsules.

With regards to dosing, the majority of the botanical compounds used in the products we carry are tested using the most accurate analysis method available, High Performance Liquid Chromatography Mass Spectrometry. Currently, this is the most advanced and widest application tool for analysis, allowing for the most precise measurements in parts per trillion rather than parts per billion or million.

We work with suppliers who go above and beyond to ensure formulations are the most accurate on the market today. Our super vetted, highly screened process for all of the products we carry ensures only the best for you and your health!

Is the manufacturing of the products you carry earth-friendly?

Yes! We are advocates for a sustainable, greener and protected Planet. We ensure our suppliers are proactive in our commitment to the environment and use biodegradable packing materials, manufacture in either glass or completely recyclable plastic bottles, and practice sustainable resourcing. Some of our suppliers even go so far as to pledge 100% carbon offset for manufacturing and shipping, as well as donate profits to environmental, conservation and social justice organizations.

Are your products vegan/vegetarian?

Most of our products are vegan friendly, except products that contain Vitamin D, digestive enzymes, and fish oil. Vitamin D is sourced from lanolin, a byproduct of wool from sheep, and is in the following products: Liquid Vitamin D & Bone Basics. Digestive enzymes are made from porcine and ox bile, found in only one of our products, Digestive enzyme SAP. The Lavender SAP we carry contains bovine gelatin in its gel cap.

Are your products free of allergenic ingredients?

We aim to source products that contain the lowest amounts of allergenic ingredients as possible, if not already 100% free of allergens. All of the products we carry are free from gluten, and almost all are free of wheat and dairy. We encourage anyone purchasing anything from us to carefully examine each individual label and the product’s stated ingredients prior to use for extra peace of mind. It’s also super important to note the difference between wording on some labels. For example, NFH probiotics have been in contact with dairy, but do not contain dairy proteins.

Are your products’ ingredients organic?

The majority of the companies we work with use standardized extracts from organic raw herbs.

Are your products gluten free and GMO free?

Yes, all of the products we carry are gluten & GMO free.

Online Shipping & Returns

Do you accept returns for online purchases?

Please note that we are not the manufacturers of the products we sell. If you have a question regarding the product or have any other product related concerns, please contact the manufacturer at the phone number on the packaging. We do not accept returns on opened merchandise. If you have any questions at all, please contact us at

Can you cancel your order after it has been shipped?

No cancellations will be accepted after an order has been shipped. If you have any issues or concerns about your order, contact our customer support team and we will be happy to assist you!

When can I expect my order?

Most orders are processed same-day, with the exception of weekends. To be safe, please allow 1-2 business days of processing time for orders to be picked, packed and prepared for shipping unless otherwise noted on the product page of the item(s) you’ve ordered, or communicated via email. The same processing time applies to store pickup orders.

We use Express Post shipping for all orders, which is typically next day or two day delivery Canada-wide. Standard shipping for the Kootenay Boundary area usually takes from 1-2 business days from time of pick up, parcels going further than BC may take longer. We are currently unable to offer specific delivery estimates due to delays related to the COVID-19 pandemic.


Privacy Policy

This website and all written and other materials made available through the Site and/or via the Site (the “Material”), is owned and operated by Achillea and Co. Please read this Privacy Policy carefully. By visiting and using the Site, you consent to the collection and use of your personal information as set out in this Privacy Policy.

This Privacy Policy governs our online information collection practises. Specifically, it outlines the types of personal information that we gather about you while you are using the Site, and the ways in which we use and disclose this information. This Privacy Policy does not apply to any information you may provide to us or that we may collect offline and/or through other means.

Collection of Your Personal Information We may collect and store personal or other information that you voluntarily supply to us online while using the Site. We collect personally identifying information from our users during online registration and online purchasing. When required, this information may include the following:

- Personal details such as name, country of residence, etc. - Contact information such as email address, address, etc. - Payment information such as credit card details, bank details, etc. - Any other materials you willingly submit to us.

We do not knowingly collect any personal information from children under the age of 19. If you are under the age of 19, please do not submit any Personal Information through the Site. If you have reason to believe that a child under the age of 19 has provided personal information to us through the Site, please contact us.

Use of Your Personal Information Any of the information we collect from you may be used for the following purposes:

- Create and manage user accounts - Fulfill and manage orders - Deliver products or services - Improve products and services - Send marketing and promotional communications - Respond to inquiries and offer support - Improve user experience - Run and operate the Site and Material

We use third party payment processors to assist us in processing your payment information securely. Such third party processors' use of your personal Information is governed by their respective privacy policies. We encourage you to review their respective privacy policies.

You acknowledge that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Email Opt-Out All of the emails that are sent to you by us include an unsubscribe link in them. You can remove yourself at any time from our mailing list by clicking on the unsubscribe link that can be found in email communication that we send to you.

Cookies We may use cookies to collect, store, and track information to operate the Site. You have the ability to accept or decline cookies.

Storage and Security of Your Personal Information We secure information you provide on computer servers in a secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, and disclosure.

Disclosure of Your Personal Information We may share your personal information with website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may disclose your personal information if required to do so by law or subpoena. If we are required to disclose personal information without your consent, we will not disclose more information than is minimally required in the applicable circumstances.

Data Retention We will retain your personal information for as long as it remains necessary or relevant for the purposes we have identified or as permitted/required by law.

Transfer of information Depending on your location, data transfers may involve transferring and storing your information in a country other than your own.

Linked Websites The Site may include links to other websites and provide access to products and services offered by third parties, whose privacy policies we do not control. When you access another website or purchase third-party products or services through the Site, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting or the provider of such products or services.

Disclaimer This Privacy Policy is subject to change at any time. If we make changes to this Privacy Policy, such changes will be posted here. Your continued use of the Site indicates your acceptance of the Policy.

This Privacy Policy was last updated: September 16th, 2021.

Questions If you have any questions about this Privacy Policy or the contents thereof, email

Terms of Use


This website (the “Site”) and all written and other materials made available through the Site and/or via the Site, including, without limitation, any photographs, images, illustrations, audio clips, video clips, e-books, and information via email, social media, audio, teleconference, webinars, and courses and programs (collectively, the “Material”) is owned and operated by Achillea + Co (the “Owner”, “we”, “us”). By accessing and using the Site you are indicating your acceptance to be bound by the Terms of Use, the Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

The Owner reserves the right to change these Terms of Use or to impose new conditions on the use of the Site, from time to time, in which case we will post the revised Terms of Use on this Site. By continuing to use the Site after such changes have been posted, you accept the Terms of Use, as modified.

You must be at least 19 years of age to use the Site and Material. By accessing the Site and by agreeing to this Agreement you warrant and represent that you are at least 19 years of age.

Intellectual Property and License for Use

This Site and all the Material available on the Site are the property of the Owner and/or its affiliates or licensors, and are protected by copyright, trademark, or other intellectual property laws.

The Site is provided for your informational, non-commercial and personal use only as authorized under these terms. You may not use the Site or the Material available on the Site in a manner that constitutes an infringement of the Owner’s rights or that has not been authorized by the Owner. More specifically, unless explicitly authorized in these Terms of Use or by the Owner, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any Material. You may, however, download, store and/or print single copies of the Material for your personal, non-commercial use, provided that you maintain all copyright and other proprietary notices.


The Site is provided “as is”. While the Owner endeavors to provide information that is correct, accurate, current and timely, the Owner makes no representations, warranties or covenants, express or implied, regarding the Site including, without limitation, no representation, warranty or covenant that (i) the Material will be accurate, complete, current, reliable, timely or suitable for any particular purpose; (ii) that the operation of the Site will be uninterrupted or error-free; (iii) that defects or errors on the Site or in the Material will be corrected; and (iv) that the Site will be free from viruses or harmful components.

Medical Disclaimer - No Medical Advice

The information and content provided on the Site and in the Material is for general educational and informational purposes only and is not professional medical advice, diagnosis, treatment or

care, nor is it intended to be a substitute therefor.

If you have any concerns or questions about your health, always seek the advice of a doctor or other qualified health care professional. Do not disregard, avoid or delay in seeking medical advice or treatment from your health care professional because of something you have read on this Site or in the Material.

Always consult with your doctor or other qualified health care professional before embarking on a new treatment, or regarding any nutritional or herbal supplements to evaluate if they could adversely affect or react with any medications or pre-existing conditions.

Do not use this Site or the Material for medical emergencies. If you think you have a medical emergency, consult with a doctor or other qualified health care professional immediately.

Under no circumstances should you attempt to self-diagnose or treat based on anything you have seen or read in the Material.

The use of any information provided on/from this Site is solely at your own risk.

You acknowledge and agree that the presentation of information on the Site or in the Material does not establish a doctor-patient relationship between you and the Owner. You further acknowledge that entry into any course or program made available via the Site does not establish a doctor-patient relationship between you and the Owner.

No Endorsements

Unless specifically stated, the Owner does not recommend nor endorse any specific tests, health care professional, products, procedures, opinions, or other information that appears or may be advertised on the Site. Reliance upon the information provided on the Site is solely at your own risk.


The Site may contain links to third-party websites and/or information. These links are provided solely as a convenience to you and not as an endorsement by the Owner of any third-party website or the content thereof. Unless expressly stated, the Owner does not operate any third-party website linked to the Site and is not responsible for the content of any third-party website, nor does it make any representation, warranty or covenant of any kind regarding any third-party website including, without limitation, (i) any representation, warranty or covenant regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party websites; (ii) any representation, warranty or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party websites or material, content, software, goods, or services located at or made available through such third-party websites; or (iii) any representation, warranty or covenant that the operation of such third-party websites will be uninterrupted or error free, that defects or errors in such third-party websites will be corrected, or that such third-party websites will be free from viruses or other harmful components.

Interactive Features

The Site may include a variety of features, such as chat rooms, bulletin boards, web logs, social

media services and email services, which allow feedback to us, real-time interaction between users, and other features which allow users to communicate with others. Responsibility for what is posted on bulletin boards, web logs, chat rooms, and other public posting areas on the Site, or sent via any email services, or connected to Material from the Site, lies solely with each user and the Owner accepts no responsibility for same. The Owner does not control the messages, information or files that you or others may provide through the Site and accepts no liability for same.

The Owner may host message boards, chats and other public forums on or made available through the Site. Any user failing to comply with the terms and conditions of this Agreement may be expelled from and refused continued access to, the message boards, chats or other public forums in the future. The Owner or its designated agents may remove or alter any user-created content at any time for any reason. Message boards, chats and other public forums are intended to serve as discussion centers for users and subscribers. Under no circumstances will the Owner be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of the Owner or any of its subsidiaries or affiliates.

The Owner has no obligation whatsoever to monitor any of the content or postings on the message boards, chat rooms or other public forums on or made available through the Site. However, you acknowledge and agree that the Owner has the absolute right to monitor the same at our sole discretion. In addition, the Owner reserves the right to alter, edit, refuse to post or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third-party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.

Course/Program Information

All information relating to courses or programs made available by the Owner is set out on the Site. You acknowledge and agree that such information is subject to change by the Owner without notice.


To access certain features of the Site, we may ask you to provide certain demographic information including your gender, year of birth, postal/zip code and country. In addition, if you elect to sign-up for a particular feature of the Site you may also be asked to register with us on the form provided and such registration may require you to provide personally identifiable information such as your name and email address. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form. If we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). Our use of any personally identifiable information you provide to us as part of the registration process is governed by the terms of our Privacy Policy.

No Guarantee of Success

In purchasing or subscribing to any aspect of the Site, the Owner does not give any assurance or warranty as to any particular results or success relating to the information contained in the Material.

Limitation of Liability

In no event shall the Owner, its officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment or any other loss incurred in connection with your use, misuse or reliance upon the Site or the Material, regardless of the cause and whether arising in contract, tort, or otherwise. The foregoing limitation shall apply even if the Owner knew or ought to have known of the possibility of such damages.

The Owner also expressly disclaims any and all liability for the acts, omissions and conduct of any third-party user of the Site or Material, or any advertiser or sponsor of the Site. Under no circumstances shall the Owner, its officers, directors, employees, associates, agents, licensors and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions or conduct of any third-party; and (ii) any access, use, reliance upon or inability to use any materials, content, goods or services located at, or made available at, any website linked to or from the Material, regardless of the cause and whether arising in contract, tort, or otherwise. The foregoing limitation shall apply even if the Owner knew or ought to have known of the possibility of such damages.


You agree to indemnify and hold the Owner and its affiliates, directors, officers, employees, agents, suppliers and licensors, as applicable, harmless from and against any liabilities, losses, damages or costs, including legal fees and expenses on a solicitor client basis, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your use of the Site and Material or your breach of any obligation, warranty, representation or covenant set forth in these Terms of Use, to the full extent permitted by applicable law.


You acknowledge that any information sent or received over the Internet is generally not secure. You acknowledge and agree that the Owner cannot guarantee the security or confidentiality of any communication with you in regards to the Material.

No Refunds

By purchasing the Material, you understand and agree that all sales are final and no refunds will be provided.


The Owner may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to the Material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall survive.

Governing Law and Jurisdiction

You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the Province of British Columbia, Canada with respect to all matters relating to your access and use of the Site as well as any dispute that may arise therefrom and that the applicable law shall be the law of the Province of British Columbia.


Any consent by the Owner to, or waiver of, a breach of this Agreement, which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach.


The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.

Last updated: September 16th, 2021

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Contact details



2038 Washington Street,
Rossland, British Columbia
V0G 1Y0

Monday - Thursday 9:30am - 5:30pm

Friday 9:30am - 2:00pm